What is the return policy?
You can return your items within 14 days of receiving your order. We only ask for the items you are returning to be in original condition and unused or not defective. Unfortunately, we cannot accept any returns that do not meet these requirements. Return shipping costs are the responsibility of the buyer. Returns made within 14 days of the receiving date will be issued a full refund to the original payment method excluding the original shipping cost.
How do I return an item?
To return an item, please submit a return request via our firstname.lastname@example.org e-mail address. Please include your order number and the reason for your return. We will review your request and issue you a return authorization upon approval and provide you with the mailing address for your return via e-mail. All items must arrive unused and in the original packaging. hipicon is not responsible for the lost or damaged items through a return.
- You have to pack and ship the products you want to return in their original packaging, undamaged, undamaged and unused.
- While returning fragile products, you must pack the items within their original protection materials (styrofoam, bubble wrap, parcel). Therefore, the responsibility for any damage during the shipping belongs to the customer.
- After checking the conformity of your product within the return conditions, you will be notified by email. You will be refunded within 3-5 working days from the confirmation message sent to your email.
- If the items are not in accordance with the return conditions; the related product will be sent back free of charge with shipping to your address.
What is the exchange policy?
Unfortunately we cannot offer an exchange. You may return your product within 14 days after receiving the order and re-order your replacement item.
- You have to pack and ship the products you want to exchange in their original packaging, undamaged, undamaged and unused.
- While exchanging fragile products, you must pack the items within their original protection materials (styrofoam, bubble wrap, parcel). Therefore, the responsibility for any damage during the shipping belongs to the customer.
- After checking the conformity of your product within the exchange conditions, the status of the exchange process is sent to you by email.
- In case of not meeting the conditions of exchange; the related product will be sent back free of charge with shipping to your address.
Are returns free?
Return shipping costs for a refund are not covered nor reimbursed by FAV, and are the responsibility of the buyer.
What if the item I received is damaged?
Though we hope this never happens, if you receive a faulty or damaged item, please notify us by e-mailing email@example.com and we will help sort out the issue.
How long will it take my return to be processed?
We try and process returns as quickly as possible. Once we have received the item it will go trough return authorization. Once the return is accepted it will be ready for the refund. We will refund your money to the payment method for the purchase. You will receive an e-mail notification once the refund is issued. It may take up to 3-5 business days for the refund to appear on your online statement depending on your bank.